2:11 PM

• Issue Reported: Users report that dashboards aren’t loading any charts.

3:41 PM

• Additional Reports: Other users report that app is crashing

3:14 PM - 4:30 PM

• Observation: High backend latency was detected.
• Collaboration: Engaged in a chat with other engineers to identify potential causes.

• Root Cause Analysis:

  • Reviewed changes released that morning.
  • Suspected the Node upgrade might be the cause.
  • Discovered a related GitHub issue with Snowflake and Node 20: GitHub Issue

• Decision:

  • Immediate rollback.
  • Plan to create a PR to update the snowflake-sdk package.

4:25 PM

• Rollback: Rolled back from release 0.797.0 to 0.795.0.

4:47 PM

• Feedback: Users report that app is functioning correctly

5:10 PM

• Follow-up Action: Began working on the PR to upgrade Snowflake's SDK.